HidrateSpark - Reviews and experiences

My water bottle has been broken since it arrived! I ordered a new charger, but it got sent back and never returned. I got another one, but it didn't solve the problem. Then they sent me a new puck and that also didn't arrive! Now I just want a refund. So frustrating!

So, I bought these bottle covers and lids from this company by mistake about a month ago. I tried to return them, following their process, but all I got was two emails saying the return label wasn't working. I've been trying to reach out to them every week, but haven't gotten a good answer or solution yet. Their lack of customer service and communication is really getting on my nerves. I'm definitely not buying anything else from them in the future.

My water bottle was a total disaster right from the start. It took ages to even arrive at my place. And then the little thing inside that's supposed to measure the water intake was all messed up. They did send me a replacement, but that took way too long too. The app that's supposed to go with it was also not working properly. I tried to fix it myself, but it took forever. After dealing with all these issues, I just wanted my money back, but they said it was too late for that. Well, of course it was too late - they took so long to do anything! I had to end up getting my money back through my credit card. The product seemed good in theory, but using it was just a big disappointment.