Herschel - Reviews and experiences

Oh my goodness, I can't believe it! I bought some super cool stuff online, but when I needed help, it was a total nightmare. There was literally no customer support whatsoever. I tried calling, but nobody picked up. And the live chat? Forget about it, they said no one was even there! And don't even get me started on emailing them, nobody even bothered to reply! It's just not right, especially considering how pricey the stuff was. They should definitely back up their products and step up their customer service game.

I recently bought a backpack from this company when they had a sale on their website. The backpack is actually really nice, but when I got it, one of the buckles was defective. I tried contacting customer service about it, but they never got back to me. It's a bummer because I can't return it since I got it on sale. I've still been using the backpack, but I probably won't buy anything else from this website.

The Medium Trade case I bought was a total letdown. It got wrecked on the first use, even though it was supposed to be covered by warranty. I tried to make a claim and emailed the company several times, but got no reply. Their customer service is so frustratingly bad. It's really disappointing to be treated like this by a company. I've never had such a terrible experience with a product or company. Just steer clear and don't bother buying from them.