Groupon - Reviews and experiences

Okay, quick story — I bought a couple of vouchers as a little treat for myself, you know, escape-the-kids kind of plan. The vouchers showed up in my inbox right away, clean and shiny, so at first I thought great, weekend booked. Then I tried to actually book a time and that’s where it all fell apart. The place only takes bookings on certain days, their schedule online is jam-packed and the staff I spoke with at the salon were... not helpful. They kind of shrugged and said “we’re full for months,” which is a weird answer when they’re still selling vouchers. I reached out to Groupon hoping for a refund or store credit — polite, patient emails — but Groupon stuck to their three-day cancellation rule and wouldn’t budge. So I’m left with vouchers I can’t use, no appointment, and two different customer-service teams passing the ball. It’s frustrating because I just wanted a quiet afternoon away; now it feels like a hassle instead of a treat. Bit of a bummer, honestly, and I’m more annoyed than amused.