Grandin Road - Reviews and experiences

Okay, short version – we were desperate for a new bed after a move and my back was killing me, so getting this delivered mattered. The bed showed up after a few weeks, but one of the hardware boxes was missing so we couldn't assemble it. Sarah Boone was the product specialist assigned to us; we heard she contacted the vendor, but after that we got radio silence despite leaving voicemails and emails. Other reps did eventually respond, and twice they sent the wrong bits before finally sending the correct hardware. It took almost a month from delivery to actually sleeping in the bed, which sucked, but once it was done my back felt so much better and honestly I'm relieved. Not great that nobody offered any compensation for the wait or for having a disassembled bed in our living room for weeks, and the communication could've been way better. Still, grateful it worked out in the end and the final product is fine — just be ready to follow up a lot.

My living room looked like a little showroom when the two navy dressers arrived — solid, the colour was exactly what I wanted. I’d seen them on my sister’s Instagram and told a friend to grab one, so I was invested. But after a week we noticed dark smudges on sheets we’d stored in the drawers. Running my finger under the drawer left navy on my hand. Sent photos and videos to customer service, explained I loved the pieces but couldn’t use them for clothing, asked if an exchange would avoid the problem or if there was a simple fix. For weeks I got either the same canned reply from different people or nothing at all. Eventually I asked for a return; they scheduled a pick-up by email — no phone call, no apology, no offer to cover ruined bedding. The dressers themselves are well made and look great, so it’s frustrating; I kept hoping for a real human response. In the end the lack of follow-through and zero compensation swayed me — I won’t buy from them again, and I wouldn’t recommend them to friends unless service improves.