Grandin Road - Reviews and experiences

there’s a small nick on one arm and the stitching near a seam isn’t perfect, but honestly it’s comfortable and does what a chair should do. The problem wasn’t the chair, it was the circus around it. My order vanished for weeks with a third-party carrier and every time I called I got a different story. Grandin Road was polite enough but kept saying they were waiting on the shipper; the shipper apparently “couldn’t locate” my paid item. After almost two months I finally get the product, hardly any straight answers, and when I asked about a refund or replacement they dragged their feet. I’ve bought from these people before, so it’s annoying to be ghosted like this. If you can handle a gamble on delivery and don’t mind a little wear, the chair’s okay — just don’t expect a smooth ride.