Goruck - Reviews and experiences

I had a pretty crappy experience with this product I bought from the company. The customer service was bad - couldn't even chat with a real person on the phone. And when I got the product, it was messed up. I talked to the company about it, but they wouldn't own up to it. They said it was my fault, and I ended up with no fix, money back, or new item. That ain't right. I won't be buying from them again, that's for sure.

I just bought some I/O trainers on sale but had to return them because the shoelace holes were bothering me. The customer service was really helpful and sorted out my return quickly. They were also great at answering my questions before I bought them. The shoes were actually really good quality, just that one problem stopped me from keeping them. I wish I could have kept them though because they were perfect for what I needed.

My buddy gave me this backpack as a present and it was hella heavy for a 12-year-old like me. I wanted to bring it back, but all I got was store credit. I couldn't find anything I actually wanted, so it was just a waste of time. On top of that, they kept deducting shipping fees. Now they're not even willing to give me my cash back and my credit is gonna expire soon. It's just not right!