Goruck - Reviews and experiences

The bags I bought are really good quality and I think they will last me a long time. However, I ran into a problem when I ordered from overseas. I placed my order at the store and had it sent to Canada. The delivery was fast, but I had to pay a bunch of taxes and import fees through the shipping company. I contacted customer service and they quickly gave me a full refund. Even though there was a issue, I'm happy with the service and would think about ordering from them again.

I bought some gadgets for a suicide awareness event happening on November 11th, eh? But after waiting 4 weeks, I still hadn't got a shipping confirmation, you know. I tried to get in touch with them through email, their website form, and even on Instagram, but they didn't answer until I messaged them on Instagram. They said there was a problem with their stock and promised to send out my order the next week, which was December 11th. It's now December 22nd and I still haven't got any shipping confirmation. This company is just awful and way too expensive, eh!

I just bought a bag and a weight from this company. I got the bag, but the weight plate ended up at my neighbor's place and I never got it. I tried contacting FedEx and the company, but no one really seemed to care about fixing the problem. It was annoying that nobody took responsibility or tried to help me get the missing weight. My concerns were just brushed off and ignored, which was really disappointing. I ended up only with a small backpack for the high price I paid, which was not what I was hoping for.

I bought something really expensive from this company the other day, eh. They said it would arrive in 5 to 10 days, but it's been 19 days now and my stuff still hasn't shown up. And they're supposed to be shipping it to me for free through USPS. I get that things might be slower because of Covid-19 and maybe USPS isn't the best, but come on, for how much I spent, you'd think they could spring for faster shipping, or at least not make it free.