Golf Galaxy - Reviews and experiences

By the time I left the store I figured the worst was done — I’d been wavering about ordering online because of past issues with missing docs at another retailer, so I asked the clerks to place it for me in-store. That part went fine, staff were straightforward and got me what I wanted. The doubt I had was mostly about the online side and paperwork, and unfortunately that didn’t fully go away. At home I opened a chat to request a formal invoice for expense reimbursement. The rep was polite but the answer felt like I was imposing, and what I got back wasn’t the proper invoice I needed. I even asked about cancelling and was told a “remorse period” had expired — apparently 30 minutes, even though I placed the order about an hour earlier. That’s frustrating and probably means extra hoops with my employer. So yes, I’m grateful the people in-store were helpful and the purchase itself was fine, but the online documentation and policy bits left me wanting. From now on I’ll do the whole thing in person if I can.