Golf Galaxy - Reviews and experiences

should I call first, should I trust the site? In the end I decided to trust it and went in. While rifling through the ball display I accidentally dropped a box and, yeah, it opened. I was crouched picking them up, a little embarrassed, when this manager — Steve — came barreling over real quick. He didn’t ask if I was okay or if I needed help, he just asked in a loud way if I was trying to move balls around to take same-numbered ones together. I said I’d dropped the box and was picking them up, and that I was actually looking for the yellow box the site had showed. I tried to give him a chance to rephrase, to be polite — I honestly did — but he doubled down and said “a lot of people do it so,” like that excuses being accusatory to a customer. People nearby were looking over, and I felt that flush of “uh-oh” and decided right then I didn’t want to buy anything there that day. I handed back the socks I’d picked up, said something about being a frequent shopper but that I wasn’t coming back because of how he handled it, and left. So, did my doubts about trusting the website disappear? Sort of — the yellow box was there — but my doubts about in-store treatment didn’t. I’m actually kind of glad it happened because it clarified where I’ll spend my money from now on; Carls Golfland and the new PGA Tour Superstore in Novi are getting more of my visits. If I had one tip for others: call ahead if it’s a specific colour or limited stock, and if someone accuses you out loud, stay calm and walk away — you deserve better service.

wasted time, got fitted for clubs I couldn’t buy at the advertised discount, and the manager didn’t seem to care I was a lost sale. On the plus side, the fitter’s actual work was solid and the demo clubs were great to test, so I did learn what I want next time. But as a buying experience it was disappointing and a little baffling. I’ll probably take those notes and go somewhere else where the discount rules are clear up front.