Gerber Gear - Reviews and experiences

So yeah, I was trying to use this awesome promo code on this website to make a purchase, but what a bummer - the website was being a pain and wouldn't let me pay with Apple Pay! I checked my account like twice and everything seemed fine. I've used Apple Pay before without any issues, so I was confused. I decided to shoot an email to their customer support to explain what happened and asked if they could give me a new promo code or shed some light on the payment problem. But you know what they did? They just sent back a response basically repeating what I already said in my email. They told me the code I used was already taken (well, obviously because it didn't work the first time!) and that the Apple Pay thing didn't go through. Yeah, I knew that already! They didn't really offer any help at all, just regurgitated what I wrote. Like seriously, do they think I'm clueless and can't remember what I told them? I think I'll check out a different store that actually values me as a customer, maybe one that has those cool Leatherman tools - those seem pretty awesome.