GameFly - Reviews and experiences

some of my returns seemed to vanish and customer support sounded like they were hinting I’d messed up the shipping. I complained, sent proof, back-and-forths... it felt like beating a wall. But then things settled — a supervisor actually looked into a few scans, credits showed up, and replacements came without drama. Still not perfect, and I’d like clearer tracking, but overall my doubts faded. If you’re picky about returns, be prepared to push a bit, but the service did what I needed in the end. Would I sign up again? Probably, but only after checking the fine print.

twenty-dollar monthly fee, three months and they’re even, maybe more — fifteen years of loyalty doesn’t count for much, apparently.
I’m left with the actual product experience versus the policy experience: the discs and sleeves are fine generally, the tactile part still works, but the shipping and customer handling failed. In the end I cancelled. Kind of satisfying, actually — not happy about losing a long relationship, but relieved to stop defending something that should have been theirs to fix.