GameFly - Reviews and experiences

I was on the couch, controller still warm, expecting a box any day — that was a month ago. I signed up and filled my queue the first night, the site felt smooth and adding games was a breeze, so first impression was decent. After two weeks nothing shipped, I messaged support and they said they’d check with the warehouse and escalate. Two more weeks went by and still nothing. I told them I wouldn’t keep paying for a service where my games just sit, they promised 14 days free and to push my orders. No shipments, no free days, and when I cancelled there was no refund. It’s annoying — the app works fine, the idea’s good, but their follow-through really wasn’t.

I started using them last summer because the 3–5 day shipping sounded fair — turned out that wasn’t always true. My first order took over 13 days to arrive, which was annoying, but then a replacement shipped and got here in under five days, so go figure. There’s no tracking, which makes me doubt they actually mail stuff when they say they do. I rented a BO7 more recently and after ten business days with nothing showing up I called — and my account got permanently suspended. Strange and frustrating, and yeah I get why they’d do it, but still. The $20 rental isn’t worth waiting half a month to play for a couple of days; I could’ve bought the game. Also, stuff is clearly labelled GameFly, so if it’s getting nicked in transit that wouldn’t help. I’m glad a couple orders worked out, but overall it’s hit-or-miss.