Foodservicedirect - Reviews and experiences

I’m relieved it worked out in the end, but I wouldn’t call the delivery setup reliable. I first saw the glassware on their website after a coworker mentioned it, and I paid extra for a "premium" delivery date because I needed it for an event. Cut to the date — nothing showed up, no tracking ping — so I rang support. They told me shipping was handled by a third party and that they couldn’t stop it. I asked them to cancel since I had to find another option, but they said cancellation wasn’t possible. Communication was slow: it took about five days before they came back with a partial refund on the delivery fee. I’m in the middle of sending the items back for a full refund now. This isn’t the first time — I ordered similar items before Christmas and they were over a week late; at least they refunded the delivery charge then. So: two messy experiences, some ownership from the seller but a clear lack of transparency. On the plus side, the glass arrived intact and they’ve been cooperative once you push them, so I’m thankful it wasn’t worse. Still, I won’t rely on promised dates until their system is improved. Period. Honestly.