Fiido - Reviews and experiences

I'm sorry to say that dealing with this company has been a huge letdown. My package went missing in the mail and trying to get help from customer service has been a total letdown. It's really frustrating to not hear anything back or get any help when something goes wrong. And to top it off, I've seen negative reviews disappearing from the website, which makes me worry about how honest and trustworthy this company really is.

Got my D3 pro this week, finally! Took a bit longer than expected to arrive, but happy with the bike. Customer service team was great and super helpful, so that was a nice surprise.

This company has been a complete nightmare to deal with. They not only cancelled my order without letting me know, but they haven't responded to any of my attempts to contact them. The delivery company told me that Fiido cancelled my order on a specific date and time, and now my bike is stuck with another company that I can't even get in touch with. I'm seriously questioning the legitimacy of this company. Thankfully, I paid with my credit card so I can dispute the charge if necessary. Fiido, if you're reading this, you had better contact me asap and either deliver my bike or give me a refund. This is just not acceptable customer service.

My experience with the customer service at this company has been really bad. I told them about a safety problem with the bike lock while I was using the electric bike, and I got hurt. Instead of fixing the problem right away, the after-sale team wasn't very professional. They just said to give the bike to friends or family. I kept asking for a return, but they kept making excuses and delaying. It made me feel really frustrated and ignored. They haven't been good at communicating, ignoring my emails and not answering my calls to their customer service.

I recently bought two electric bikes from this store. The first one, the M1 Pro from 2021, ended up having a lot of issues that needed fixing. The customer service team was really helpful though, which was great. The second bike, the Titan, had a fender break after just 100m of riding. Luckily, the company was quick to respond and said they'd send me a replacement soon. I'm still waiting on the second part of my order with the extra items, but I knew there might be delays so it's not a big deal.