Fairy season - Reviews and experiences

I'm really frustrated with my recent online shopping experience for clothes. I placed an order, paid for it, but never got my stuff. The customer service folks say they tried to deliver it but couldn't, so it got sent back. Now they want me to pay extra to some sketchy PayPal account for another delivery. All I really want now is a refund of $108 AUD.

The clothes on this site looked really cool and fun, so I thought I would treat myself. But man, what a letdown! I made my order after finding some stuff I liked on the website. But ya know what? Not only did it take forever to get to me, but when it finally did, it wasn't even what I chose! They didn't keep me in the loop about my order at all, and I paid extra for fast shipping only to wait and wait. I've bought heaps of stuff online, from fancy stores to cheaper ones, but this was just terrible. I don't even care if my order ever shows up now, and I definitely won't be buying from here again. Good luck to anyone else who gives it a shot!

The clothing selection at this store is just so cute and fun to look through. I recently got a sweater from there but it got lost by the shipping company because of an address mix-up. I called customer service right away, and they've been super helpful and quick to respond. They've been keeping in touch with me constantly, working hard to fix the problem and sending me a new sweater right away. They've kept me informed every step of the way, and I got a new sweater that I really love. The quality of the sweater is fantastic, and I've already gotten lots of compliments on it.