Especially Yours - Reviews and experiences

apparently the 30-day period starts when they ship, but ends when they get the return. That felt... off. Still, the moment I knew I’d be satisfied was when the refund finally showed up and the rep actually followed up to confirm delivery. At that point I relaxed, smiled even — glad it worked out. So, thumbs up for getting it sorted, and thanks for handling the refund. If I could offer one tip to others (and to the team): make the return clock consistent — ship-to-ship or receive-to-receive — that would save headaches. All in all, not perfect, a little back-and-forth, but happy it was resolved and I’d buy again, just paying more attention to the return window next time.

a processing glitch that flagged the payment as coming from an old card. Once that was clear, they offered two options — push the order through properly or refund. I chose the refund because I didn’t want to risk another mix-up.
The refund wasn’t instant, but it arrived within a few business days to the exact account I had used. No drama after that. Delivery on a separate, later order was fast and the items were exactly as described. So my initial scepticism turned into, well, mild surprise and relief. It could have been smoother. For sure. But the way they corrected things and followed up honestly made a difference.
A couple of takeaways: take screenshots when you place an order, keep your emails, and be persistent but polite — it helps. I’d order again, with the caveat that you might want to confirm payment details twice. Overall I’m pleased. Not perfect, but they fixed it and that matters.

I received a pair with the wrong width. At that point I was skeptical: customer service sounded like they weren’t convinced, there were long waits on the phone, and I felt like I had to chase everything. I’ll be honest, I kept thinking “this will be a nightmare,” but it didn’t stay that way. I sent photos and screenshots showing the sizes, communicated calmly (after a few irritated calls), and eventually the supervisor I spoke with actually listened. They corrected the record and processed a refund for the return; took longer than I wanted but it was resolved. What changed my mind was the follow-through — once I pushed and showed proof, they fixed it. So yeah, there was frustration and a little back-and-forth, and I did lose time dealing with it, but the end result was a fair outcome and a feeling that they took responsibility once the evidence was clear. I still tell people to double-check your confirmation and keep photos when you get a mismatched pair — it made a real difference for me. If someone’s thinking of trying them: go for it, just be prepared to be persistent if something’s off. I’d definitely buy again, and I already tipped a colleague who loved the look of the shoes. Not a flawless experience, but a good one in the end — pleasantly surprised, actually. A bit of patience and the right screenshots helped turn annoyance into satisfaction.