Especially Yours - Reviews and experiences

apparently the 30-day period starts when they ship, but ends when they get the return. That felt... off. Still, the moment I knew I’d be satisfied was when the refund finally showed up and the rep actually followed up to confirm delivery. At that point I relaxed, smiled even — glad it worked out. So, thumbs up for getting it sorted, and thanks for handling the refund. If I could offer one tip to others (and to the team): make the return clock consistent — ship-to-ship or receive-to-receive — that would save headaches. All in all, not perfect, a little back-and-forth, but happy it was resolved and I’d buy again, just paying more attention to the return window next time.

I actually found the outfit on their website after a friend tipped me — looked perfect for my wife’s Christmas. Ordered a dress and matching hat on Nov 27; the dress showed up quickly, which I appreciated, really nice turnaround on that part. The problem was the hat. On Dec 10 I got an email saying it was out of stock and asked if I wanted a refund or to wait. I picked wait because I didn’t want to spoil the surprise, but was never offered any alternatives, like a similar style or even a partial exchange. Then the new ship date kept shifting to late December and by Dec 31 I had to call. They’d shipped the dress without the hat and hadn’t proactively offered a fix. I told the rep that splitting the order and telling me last-minute was poor form — my wife wanted the hat with that exact dress, it’s incomplete without it. I’ve been a repeat customer for about ten years, so yeah, disappointed. Quick delivery on the dress was the bright spot, but the handling of the backorder and the lack of options made the whole experience frustrating.

a processing glitch that flagged the payment as coming from an old card. Once that was clear, they offered two options — push the order through properly or refund. I chose the refund because I didn’t want to risk another mix-up.
The refund wasn’t instant, but it arrived within a few business days to the exact account I had used. No drama after that. Delivery on a separate, later order was fast and the items were exactly as described. So my initial scepticism turned into, well, mild surprise and relief. It could have been smoother. For sure. But the way they corrected things and followed up honestly made a difference.
A couple of takeaways: take screenshots when you place an order, keep your emails, and be persistent but polite — it helps. I’d order again, with the caveat that you might want to confirm payment details twice. Overall I’m pleased. Not perfect, but they fixed it and that matters.

I received a pair with the wrong width. At that point I was skeptical: customer service sounded like they weren’t convinced, there were long waits on the phone, and I felt like I had to chase everything. I’ll be honest, I kept thinking “this will be a nightmare,” but it didn’t stay that way. I sent photos and screenshots showing the sizes, communicated calmly (after a few irritated calls), and eventually the supervisor I spoke with actually listened. They corrected the record and processed a refund for the return; took longer than I wanted but it was resolved. What changed my mind was the follow-through — once I pushed and showed proof, they fixed it. So yeah, there was frustration and a little back-and-forth, and I did lose time dealing with it, but the end result was a fair outcome and a feeling that they took responsibility once the evidence was clear. I still tell people to double-check your confirmation and keep photos when you get a mismatched pair — it made a real difference for me. If someone’s thinking of trying them: go for it, just be prepared to be persistent if something’s off. I’d definitely buy again, and I already tipped a colleague who loved the look of the shoes. Not a flawless experience, but a good one in the end — pleasantly surprised, actually. A bit of patience and the right screenshots helped turn annoyance into satisfaction.

I’d ordered four dresses (two colours, two of each) and only two were sent. Also the charge on my card didn’t match the sale price at first, which was annoying. The bright side is the delivery itself was quick and the parcels were packaged nicely, so getting what did arrive was hassle-free. Customer service was a mixed bag — I had to hang on a long time and got bounced through a script loop that felt endless, but after pushing a bit I finally connected with someone who actually dug into my order history and set up a partial refund for the missing items. It wasn’t instant, and yeah, I lost time sitting on hold, but the rep ended up being helpful and polite. So overall I’m pleased enough to keep using them for casual stuff, even if the billing and fulfilment need tightening. I’d recommend them if you don’t need everything right away and are ready to follow up if something’s off — could be smoother, but not terrible.