Especially Yours - Reviews and experiences

I’d ordered four dresses (two colours, two of each) and only two were sent. Also the charge on my card didn’t match the sale price at first, which was annoying. The bright side is the delivery itself was quick and the parcels were packaged nicely, so getting what did arrive was hassle-free. Customer service was a mixed bag — I had to hang on a long time and got bounced through a script loop that felt endless, but after pushing a bit I finally connected with someone who actually dug into my order history and set up a partial refund for the missing items. It wasn’t instant, and yeah, I lost time sitting on hold, but the rep ended up being helpful and polite. So overall I’m pleased enough to keep using them for casual stuff, even if the billing and fulfilment need tightening. I’d recommend them if you don’t need everything right away and are ready to follow up if something’s off — could be smoother, but not terrible.