Especially Yours - Reviews and experiences

I actually found the outfit on their website after a friend tipped me — looked perfect for my wife’s Christmas. Ordered a dress and matching hat on Nov 27; the dress showed up quickly, which I appreciated, really nice turnaround on that part. The problem was the hat. On Dec 10 I got an email saying it was out of stock and asked if I wanted a refund or to wait. I picked wait because I didn’t want to spoil the surprise, but was never offered any alternatives, like a similar style or even a partial exchange. Then the new ship date kept shifting to late December and by Dec 31 I had to call. They’d shipped the dress without the hat and hadn’t proactively offered a fix. I told the rep that splitting the order and telling me last-minute was poor form — my wife wanted the hat with that exact dress, it’s incomplete without it. I’ve been a repeat customer for about ten years, so yeah, disappointed. Quick delivery on the dress was the bright spot, but the handling of the backorder and the lack of options made the whole experience frustrating.