Entirely Pets - Reviews and experiences

So, I got some meds for my dog from Entirely Pets pharmacy, and guess what? They were basically expired! Can you believe that? They were gonna expire even before my dog finished his treatment. I tried to return them and get a refund back in April, but they keep giving me the runaround. I've been sending emails and making calls, but all I get is that the pharmacy will get in touch with me. It's been forever and still no word from them. Today is June 5th, and after talking to customer service again, all they offered me was a lousy $20 credit for my next purchase. Seriously, why would I even want to buy anything from them again after this whole ordeal?

I just ordered something with rush shipping from this company, but turns out it's out of stock and they didn't tell me until a week later. I waited two weeks for an email reply, and finally got told I'd get a full refund if I sent back the label. So I did, but still no refund or fast shipping fee. The person I talked to on the phone said they're the manager, but they were not professional or helpful. I'm really let down by how this company handled things, with poor communication and bad customer service.

I'm so frustrated with this company. I ordered my meds and joint supplement on Oct. 2, 2020, thinking I'd get a discount. But nope, I got charged the full amount and my joint supplement didn't even ship! I've emailed and chatted with customer service multiple times, but I haven't heard back or gotten my refund. I had to file a complaint with the BBB just to get them to pay attention. It's totally unacceptable how they're treating their customers.

So, I ordered some meds for my pet, but turns out they were all sold out even though the website said they were available. I had to cancel the order and look for the meds somewhere else because I needed them quick and for a better price. It's been more than a month now since I canceled the order, and I still haven't gotten my money back. I sent them an email confirming the cancellation and I called them too, but no luck. Now I've had to get PayPal involved to help me out with this mess.