Em Cosmetics

Em Cosmetics - Reviews and experiences

Average rating
6.8 /10
Based on 14 reviews
Oct 2023-Jun 2026
Star distribution
50
45x
36x
23x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (14)

Cart kept adding stuff

Checkout

my cart kept sneaking in a $25 mask every time I tried to check out. I was ready to grab a few items after seeing a lipliner on an influencer — about $75 worth of stuff for my everyday makeup — but the mask refused to leave the cart. I tried removing it ten times, no joke, and the site said you can’t edit orders after purchase so I bailed. Customer service sent back only canned replies, which felt scammy. On the bright side, my bank blocked the charge so I didn’t actually lose cash, so that’s a relief.

Face mask troubles

Checkout

Eh, so I was checking out this influencer rocking that lipliner and I really wanted to get it, you know? Jumped on the website all excited to buy it, along with a few other things. But then, this $25 face mask just kept showing up in my cart and I couldn't get rid of it, no matter how hard I tried. So frustrating, eh? And then I found out you couldn't even change orders after you made them, so I was like, what's the point, eh? Tried reaching out to customer service but no one got back to me. Such a downer, total scam vibe. Just a heads up, watch out with your credit card details, eh?

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About Em Cosmetics

Em Cosmetics is a U.S.-based beauty brand that specializes in creating innovative makeup products. It was founded by Vietnamese-American entrepreneur and beauty influencer, Michelle Phan, in 2013. The brand aims to empower individuals through high-quality, meticulously crafted cosmetics. Em Cosmetics is known for its focus on enhancing natural beauty with products that cater to a wide range of skin tones and types. Over the years, it has gained a loyal following for its eye, lip, and face makeup, earning a reputation for its creative color palettes and premium formulations.

Contact Information

🌐 emcosmetics.com

Categories Em Cosmetics

Last update: June 1, 2026

Website (Partner link)

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