Em Cosmetics

Em Cosmetics reviews

9 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
33%
Would buy here again
Ordering
7.2
Service
6.6
Pricing
6.6
Delivery
6.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Dark skin beauty products

9.0

"Honestly, I was a bit unsure about getting makeup from a beauty influencer at first, but wow, Michelle Phan really knows her stuff. The products ar..."

Critical

Mixed experience

5.0

"I just wanted to let you know, I ordered four things but only got one in the mail. I was so let down and annoyed 'cause I really wanted to try..."

Most Voted

Great products, wonderful colors and formulas

8.0

"The stuff at this company is just fantastic! The colors are so vivid and the products go on so smoothly, like a dream. I'm seriously impressed..."

Reviews (9)

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Mixed experience

K

3 reviews

5.0
Overall Rating
Would buy here again
No

I just wanted to let you know, I ordered four things but only got one in the mail. I was so let down and annoyed 'cause I really wanted to try them all. I sent an email about the problem but it's been forever and still no reply. This lack of response and help is totally not cool, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Serum blush

L

4 reviews

5.5
Overall Rating
Would buy here again
No

I picked up this serum blush, and let me tell you, it's soooooo gorgeous! But, like, the dropper totally wasn't working properly. So I sent them an email, eh, but they never got back to me! So rude, eh. Plus, it was way too pricey for such a tiny bottle. And when I went to leave a review on their site, it, like, disappeared! Not cool, man.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
8.0

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Dark skin beauty products

O

4 reviews

9.0
Overall Rating
Would buy here again
Yes

Honestly, I was a bit unsure about getting makeup from a beauty influencer at first, but wow, Michelle Phan really knows her stuff. The products are amazing, especially for those of us with darker skin tones that usually don't get much attention in the beauty world. The branding and design are super sleek and modern, making me feel like a boss every time I use them. It's not just a typical money grab from an influencer - this is legit.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Face mask troubles

G

2 reviews

6.0
Overall Rating
Would buy here again
No

Eh, so I was checking out this influencer rocking that lipliner and I really wanted to get it, you know? Jumped on the website all excited to buy it, along with a few other things. But then, this $25 face mask just kept showing up in my cart and I couldn't get rid of it, no matter how hard I tried. So frustrating, eh? And then I found out you couldn't even change orders after you made them, so I was like, what's the point, eh? Tried reaching out to customer service but no one got back to me. Such a downer, total scam vibe. Just a heads up, watch out with your credit card details, eh?

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Eye infection after one-time use

L

11 reviews

6.0
Overall Rating
Would buy here again
No

I bought their eyeshadow and ugh, after using it just once, my eye got infected. It was awful, I wouldn't suggest this brand to anyone.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Order cancellation due to billing address discrepancy

H

32 reviews

6.0
Overall Rating
Would buy here again
No

I recently made an order and was pretty bummed when I found out it got cancelled with no real explanation. Apparently, customer service said it was because the billing address didn't match the credit card address. It was weird and annoying because I've never had this problem before. It doesn't make sense that someone trying to scam would actually pay for an order. It left me feeling unsatisfied with the whole thing.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Felt-tip illustrative pen

A

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought a felt-tip illustrative pen and let me tell you, it's been amazing. It got to me pretty quick, and I was super excited to give it a try. I'm not the best at putting on makeup, so I wanted something that would make doing a cat-eye look easier. This liner totally delivered. The color is great, and the felt tip makes it so easy to use, even if you're a bit shaky. Now I can rock a perfect cat-eye with hardly any effort, which is just awesome. I will say, the $21 price tag initially gave me pause. But after trying some cheaper options, I realized none of them compared to the quality of this one. The flimsy applicator and quick fade of the drugstore alternative were disappointing, to say the least. So, even though it's a bit pricey, I think it's worth it for such a great product. I'm so happy with this pen that I'm already thinking about getting the new brown one from EM Cosmetics. I definitely recommend this felt-tip illustrative pen to anyone in need of a trustworthy and top-notch eyeliner.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Great products, wonderful colors and formulas

M

5 reviews

8.0
Overall Rating
Would buy here again
Yes

The stuff at this company is just fantastic! The colors are so vivid and the products go on so smoothly, like a dream. I'm seriously impressed with the quality of everything I got. The only thing I'd like is a way to ship directly to the UK, it would make ordering even easier. All in all, I'm super happy with what I bought and can't wait to try more from this brand in the future.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Shipping costs for my order

R

10 reviews

6.0
Overall Rating
Would buy here again
No

I wanted to buy some stuff, but the shipping fees were more than $41! It's crazy! I usually only pay $9.90 for shipping from other American online stores, so I had to take everything out of my cart. EM Cosmetics, please reduce your shipping fees so I can actually buy from you. I guess I'll have to find makeup somewhere else for now.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
6.0

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About Em Cosmetics

Em Cosmetics is a U.S.-based beauty brand that specializes in creating innovative makeup products. It was founded by Vietnamese-American entrepreneur and beauty influencer, Michelle Phan, in 2013. The brand aims to empower individuals through high-quality, meticulously crafted cosmetics. Em Cosmetics is known for its focus on enhancing natural beauty with products that cater to a wide range of skin tones and types. Over the years, it has gained a loyal following for its eye, lip, and face makeup, earning a reputation for its creative color palettes and premium formulations.

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Contact Information

🌐 emcosmetics.com

Categories Em Cosmetics

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Last update: November 29, 2024

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