elvie - Reviews and experiences

The customer service was amazing - they were quick to respond, very professional, and totally reliable. They got me the replacement part I needed in no time. Honestly, I couldn't be happier with how everything turned out.

I had a problem with my breast pump and the customer service team was so helpful and understanding. As a busy mom, I really liked how they reached out to make sure I had everything I needed. They walked me through what to do next and made sure everything was sorted out properly. I had a really great experience with the support team overall.

My breast pump's battery pack just quit out of nowhere and wouldn't even start up. So, I got in touch with customer service to tell them what happened. The person I talked to was super helpful and got me set up with a new pump right away.

I was so bummed when two of my hubs just stopped working out of nowhere, eh? I really enjoy using them, eh. But, the folks over at customer service on live chat were awesome trying to figure out what was wrong. They really went all out to help me fix the issue, but nothing seemed to do the trick. I was stoked when they offered to send me a new pair to replace the ones that weren't working. The fact that they got it to me so quickly was super impressive, and I'm really happy with how everything turned out, eh.

I called customer service about my broken hub and had a bad time with the person who helped me, Gelyn. He wasn't very nice and didn't want to help me even though I gave him all the info. He just ended the chat out of nowhere when he didn't want to deal with me anymore. I tried to ask how to complain about Gelyn but he didn't listen. It's not cool to see a support person act like that, especially since I heard others complain about him in a Facebook group. This whole thing has left me annoyed and my hub is still broken.

I just bought some replacement pump parts from Elvie, but when I got them, they sent me the wrong piece the first time. The customer service folks I talked to were nice and tried to help, but it took a while to get the right part. Being a busy mom who pumps, this really threw a wrench in my day-to-day routine and added more stress than I needed.

The customer service representative really listened to my problem with the Elvie pump and right away sent me a replacement part with the warranty still good to go. I was so grateful for their compassionate words and support for new moms like me.

I ran into a problem with my hub that just suddenly stopped working. I reached out to customer service and they were really great helping me get a replacement quickly. Everything went super smoothly and easy, which I was really thankful for.

The customer service at this company is really amazing. I needed a little spare part for my pump, and they handled it quickly and efficiently. I got the part in just a couple of days, and it didn't cost me anything extra. I was super impressed with how simple and hassle-free the whole thing was. I'll definitely be back for more purchases in the future.

I had a problem with a pump I bought cause it wasn't charging like it should. But the customer service person I talked to was super helpful figuring out the issue and got a replacement pump sent out right away. They were really patient and made sure I felt looked after the whole time, which was great. I'm thankful for their quick help and professional approach.

I had to reach out to customer service because the hub I got wasn't charging right. Luckily, the customer service folks were super helpful and sent me a replacement right away. The new hub showed up in just a few days, and I was able to start using it with no problems. All in all, I was really impressed with how quick and professional the customer service team was.

I had to contact customer service for a replacement part for my product recently. I reached out to them on their website and got a quick response from a rep named Ashly May. She was so helpful and got my issue fixed fast. I was relieved when the replacement part was on its way to me within 24 hours. I really appreciate the great customer service from the team, especially from Ashly May. It made everything easy and stress-free.

I just chatted with a customer service rep online about an issue with my recent purchase. They were super quick and helpful in getting it sorted out. The rep was really nice and professional, and I could easily send them pics to show the problem. Got a replacement product in just a few days, and it was even better than I expected. The whole experience was easy and stress-free, and I was blown away by the great customer service.

After using my Elvie Stride pump for about five months, I ran into a problem where it wasn't working right. I tried changing the washable parts to fix it, but the suction still wasn't great. Feeling frustrated, I reached out to customer service for help. They were really quick to figure out the problem was a faulty hub/motor and they sent me a replacement right away. The new pump showed up in just two days, and I was able to pump like normal again. Dealing with customer service was easy and they really knew what they were talking about.

The customer service at this place was amazing! I had to reach out to them because a part on my pump broke, and they were super helpful. Melanie from the customer service team got back to me quickly and told me they already had a replacement part on the way. I was so relieved that it was such a smooth process. A+ for their service!

I had a problem with something I bought not long ago, but the customer service folks really went above and beyond to fix it quickly and efficiently. I'd definitely suggest this company to anyone looking for good service!