Ella Paradis - Overall Rating based on 24 reviews
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Adam & Eve product purchase
Hey, just wanted to give you a heads up. If you're thinking about getting something from this online store, be ready for a headache if things go south with your purchase. I got something from them and it turned out to be defective after only using it once. When I contacted customer service, they basically told me to deal with another company for the warranty - so frustrating! Just a tip, steer clear of this store to avoid any hassle.
Delayed shipping experience
I made a purchase on September 4th, order number 1000680872, but I still haven't received any shipping confirmation. I contacted customer service two weeks ago to cancel my order and ask for a refund since nothing had been shipped. They got back to me the next day asking for confirmation that my package hadn't been sent out before they could process the refund. It's been two weeks now and there hasn't been any updates, shipping confirmation, and now their email seems to bounce back.
Toys, lingerie, and lube
This company is such a scam! I ordered something months ago and still haven't gotten it. I've reached out so many times, but they ignore all my messages. It's really frustrating and disappointing how they're treating their customers. I'd recommend saving your money and shopping somewhere else!
Disappointing experience
I'm super disappointed with the terrible service from this seller. I ordered weeks ago and still haven't heard anything about my purchase. I've tried calling and emailing multiple times but no luck. It's frustrating to see that they're not taking orders on their website anymore, but also not providing any updates to customers like me. The lack of communication is just not okay, so now I'm talking to my payment provider to try and get a refund.
Order placed on September 12
I placed an order back on September 12th and it's been confirmed on their website, but I haven't heard anything about when it's shipping. I've tried emailing them, calling, and texting, but I haven't gotten any replies. I even tried using their tracking form but it didn't work. This customer service is just not acceptable.
Silk robe purchase
I bought a silk robe from this company not long ago and it's been a total disaster. Can you believe I only got one out of the three items I ordered? And to top it off, the tracking info on their site hasn't been updated in weeks, and I can't get a hold of their customer service no matter how many emails, texts or calls I send. I'm beyond frustrated with how this company is handling things.
Delayed Order Payment
My experience ordering from this company has been terrible. I placed my order, got confirmation that my payment went through, and then out of the blue they were asking me to pay again. Even though I showed them proof of payment and confirmation emails, they've been totally silent and useless when I contacted customer service. It's so annoying to be ignored and not know what's going on with my order. The fact that they're not communicating or taking responsibility is just not right.
Sexy lingerie and toy combo
This company is in trouble. I bought some lingerie and toy combo on September 4th and could see my order online at first. But now, after waiting for a week, my order still hasn't been shipped and I can't even log in to the website anymore. I'm glad I used PayPal, or else I would have been in big trouble!
Unresponsive Customer Service
I'm really sorry to hear about what happened with that company. It's not cool that they didn't reply to your calls and didn't deal with the problems in that PayPal case. Customer service is super important for any business, and it looks like they dropped the ball on that. Businesses need to make sure they're good at communicating and fixing issues for customers quickly. Hopefully they sort things out for you soon.
Delayed Order
I bought something from this company thinking it would come quickly like they said on their website. But turns out, it actually takes 10 business days for them to even ship it out. The fact that they didn't deliver what they promised made me feel annoyed and unsure about trusting them. I wouldn't suggest this company if you want speedy and reliable service.
Men Vibration masturbator
I bought the Men Vibration masturbator recently, and I gotta say, I was really let down by it. The company had super fast service, but the toy itself just didn't do it for me. The design was weird and not really practical - it looked more like a bat mobile than a pleasure device. I tried it out a few times, but it just didn't give me the satisfaction I was looking for. Actually, it kinda did the opposite and made things worse. I paid $50 for it, so I was expecting something better quality and more effective.
Missing item in order
I put in an order about a month ago and one thing was supposed to be sent separately. But a shipping label was made and the thing still hasn't been sent out. It really bugs me and I'm pretty let down about it. I was excited to get the thing quickly, but now I gotta wait even longer because of this mess-up. I hope they fix this soon so I can finally get my whole order.
Lingerie purchase
I bought some lingerie from this online store not too long ago and man, it was a huge letdown. I shelled out some extra cash for the fast shipping two weeks back, but my order is nowhere in sight. I tried getting in touch with their customer service a bunch of times, but no luck reaching anyone. And to make matters worse, the email they gave for customer questions is bust. This whole shopping ordeal has been nothing but a total headache. I wouldn't suggest this store to anybody.
Vibrator
I gotta say, it definitely took me some time to warm up to the idea of bringing toys into the bedroom, especially after having a great sex life for so long. But when I finally caved and bought a vibrator, I couldn't even figure out how to turn the darn thing on! Luckily, Grace from customer service was super patient and helpful, explaining everything to me and guiding me through this whole new realm of pleasure. I can't thank her enough for making my first time with a vibrator so incredible!
OSE 2 purchase
I don't usually write reviews, but I gotta say, the OSE 2 totally blew me away. I used to just pick up whatever toys caught my eye, but this one made me see the value in quality. Seriously, the OSE 2 is on another level! I'm so impressed, it's hard to put into words. Now that I've had a taste, I'm definitely interested in checking out more toys from this store!
Two items ordered
I've bought stuff from this store before and it was all good, but my last order was a total letdown. I bought two things, one came no problem, but the other, which was more expensive, never showed up. I've been waiting for weeks now with no sign of it, and customer service hasn't been any help at all. My emails keep getting sent back, and now the website says they're not even taking orders. It seems like they've just taken my money and run, without giving me what I paid for.
Order #1000681343
I bought something on September 9th and it's now September 26th and I still haven't heard anything about my order. I've tried reaching out to customer service through email and text, but I haven't been able to get through to them. So now I'm just waiting for a response and some info about my order.
Adult toys purchase.
I recently bought some adult toys from this website, and I have to say, I was pleasantly surprised. There are so many sites out there for that kind of stuff, but I'm happy I found this one. The website is easy to use, and the prices are good. I found what I needed and even saw some new things I liked. When I contacted customer service for help with tracking my order, the person was super helpful and told me my package was coming that same day. Overall, it was a great experience and I'll definitely be shopping here again.
lingerie set
I ordered a lingerie set online about a week ago, but I still haven't gotten any shipping details. I've tried getting in touch with customer service by phone, text, and email, but I haven't heard anything back. The email address they have on their site didn't work, which is super frustrating. So, I decided to go ahead and file a complaint through PayPal and I'm planning to contact the BBB as well. My advice? Avoid buying anything from this company.
Intimate products
As a customer, I was pretty bummed out when I found out that the satisfaction guarantee didn't include returns for a refund. It kind of made me second-guess buying anything from them again in the future because I wasn't sure about the product quality. On the bright side, they had a really good selection of intimate products and ordering was super easy. The prices were good too, but without a refund policy, it made me wonder if it was worth the risk. The customer service team was actually really helpful and quick to respond, which made a big difference in how I felt about the whole experience. When it came to delivery, I was happy with how fast and efficient the shipping was.
Review with most votes
Top quality items at a steal
The stuff I bought from this site was amazing and totally worth the price. I scored some really good quality products that are usually super expensive, but here I got them for a... Read onBy: A. Douglas