Eleven Oasis - Reviews and experiences

I returned an order worth £244 and thought the refund would go back to my card. Instead, it was put onto a gift card, which I never meant to choose. Honestly, I didn’t even see a way to change that option during checkout. Now I’m left chasing my own money around. The return process feels really frustrating, especially when you just want the refund sorted properly.

Honestly, this got frustrating fast. I sent the item back because it just wasn’t right for me, and the warehouse confirmed they received it. But my Clearpay payments kept coming out anyway. I’ve reached out a few times and keep getting the same reply, with no real fix or phone number to call. Maybe it’s just my case, but I wouldn’t feel comfortable ordering again.

I’d had a bad experience with surprise checkout extras before, so I checked this order carefully—or so I thought. Later I noticed delivery protection had been added without any clear heads-up. Support didn’t help and refused a refund, which was disappointing. I was uneasy after hearing the brand is tied to Boohoo, and this confirmed my concerns. Delivery itself was fine, but overall I wouldn’t order again.

I’ll admit I was a bit wary after some frustrating refund experiences with other shops. But the moment I saw the corrected gift voucher amount come through, I knew this had been handled properly. Customer service took a little back-and-forth, sure, but they stayed helpful and explained what was happening instead of just brushing me off. Honestly, I’m really glad it worked out in the end. Much better than I expected.

money is moving through the payment system. Maybe it is, but it shouldn’t take this long. I probably won’t order again.