Easton - Reviews and experiences

the bats seemed fine but customer service turned into a marathon I didn't sign up for. My daughter is on her fifth Ghost Advanced — we've had replacements before, and I recommended them to her coach after spotting them at the local sports shop. A week after she unwrapped the latest replacement, her university team ran bat checks and every Easton Ghost failed, including that week‑old bat. Now I'm in an email war with the company; they won't help, or at least that's how it feels. I get warranty rules, but support is cold and slow. Used to be great, no questions asked. Since the Rawlings move it feels different. The bat still swings fine and she likes it, but this is annoying, so I won't be buying again.

snappy acceleration, quiet on smooth pavement, feels precise under hard turns. But getting support for a tiny thing — a spoke nipple part number — was a headache. It took two weeks to get an answer, the info was wrong, and I had to resend photos (same ones) when they asked again. Four days later I'm still waiting. For almost $4,000 I expected better backup. I'm relieved the wheels themselves perform and haven't cracked or anything, so that's a plus, but the customer service really tested my patience and that's a shame overall though.

I bought a bat in August 2020, got a replacement from the company July 28, 2021 because of Covid delays, and then learned the replacement isn’t treated as a fresh one-year warranty. If the new bat cracks a few months later, they point to your original purchase date and say tough luck. Feels unfair — especially when other brands will reset the warranty on a company-sent replacement. I’m honestly relieved I noticed the policy and didn’t spend more, but disappointed as a repeat customer. If you expect a real year of coverage on a new bat, look elsewhere, or at least call and triple-check before buying. Not what I hoped for.

Phone calls were the only thing that moved this along. The website return form failed — I filled it out twice and got nothing back. I finally phoned and the agent gave me an RA and said to send the broken bat; that part was quick and fine. Two weeks after they received the return I called about the replacement and was told my model was out of stock. I said okay, send a comparable bat. A week later a parcel arrived with a pink-and-blue softball bat, not a baseball bat I sent in. I spoke to several people after that and was told an email would be sent with return instructions; that never came. When I called again today, I actually reached someone who, after I explained, dropped the line on me. So delivery was slow, errors in what was shipped, and follow-up was basically nonexistent. The product itself would have been fine but the handling ruined the experience. If you value simple, reliable returns and clear customer service, consider other options — or double-check status and don’t rely on the website form.

I was in the dugout, half-watching the game, when he stepped up and actually smiled before the pitch — that’s the split-second I knew things had turned around. For months we’d been swapping broken Easton Ghost Evolution bats, worrying and kind of questioning the gear, but after the replacement showed up and he used it in warm-ups, his swing felt back to normal. He plays for school, the park district and a travel team, so bats see a lot of use around here, practices almost every evening and games on weekends. The new bat didn’t feel fancy, just solid, and he hit a clean single in that next at-bat, nothing dramatic, but he walked back to the bench with his head up. I’m relieved — really, pleasantly surprised — and grateful the issue got handled without a lot of fuss. Customer support was helpful, sent options, and the replacement arrived in time. There were a couple of emails back and forth, a small delay at first, but nothing that ruined any games. Not perfect, but for a family that’s trusted this brand for years, seeing him confident again made all the difference. Thanks for that.