DreamSofa - Reviews and experiences

I wasn't expecting a drama but the delivery really soured the experience. Ordering was straightforward — picked the size, finish and colour I wanted without any hassle — and the couch itself is actually comfy, which surprised me. I use it every evening for reading and the occasional nap with the kiddo, so comfort mattered. The problem was the movers hired by the company. No heads-up about the delivery day; I got a call on New Year's Eve that they were outside. Could’ve been out picking up groceries, lucky I stuck around. The crew seemed rushed and careless — they knocked a metal sconce off the wall and didn’t finish tightening the front legs properly, so they sit crooked and I can’t get them to adjust. Another crew delivered my brother’s sectional across the hall and never came over to fix ours even though the dispatcher promised they would. After the sale it felt like nobody wanted to take responsibility. On the plus side, the fabric quality is nicer than expected and it looks good in my living room. Service needs work though — better coordination and actual follow-through with contracted delivery teams would make this a five-star situation.