De'Longhi - Reviews and experiences

decent product for daily use when it's correct, but the customer service and the returns handling need work — slow, unhelpful and a bit bureaucratic. I'll probably try another retailer next time.

I wanted to give up. But I kept at it, booked a local service visit, and after they fitted the correct coupling and the proper filter the behaviour changed. The first time I made a cappuccino after that, it actually pulled a steady shot and the milk was textured right. Not the rushed, scalding mess from before, but proper, creamy foam. That exact first sip — when the froth held and the espresso tasted balanced — was the moment I felt relieved and like it was worth the hassle. I’m still annoyed about the time wasted and the patchy support. But the machine as fixed does what I bought it for. If you’re considering this, be ready to be persistent with support, and don’t expect a perfect out-of-the-box experience. It can get there, but only if you push for the right parts and a proper service check.