De'Longhi

De'Longhi - Reviews and experiences

Average rating
6.0 /10
Based on 2 reviews
Feb 2026-Feb 2026
Star distribution
50
40
31x
21x
10

Review transparency

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Reviews (2)

Filter

Colour mix-up, frustrating customer service

Returns & Refunds

decent product for daily use when it's correct, but the customer service and the returns handling need work — slow, unhelpful and a bit bureaucratic. I'll probably try another retailer next time.

Finally working, but it wasn’t smooth

Service

I wanted to give up. But I kept at it, booked a local service visit, and after they fitted the correct coupling and the proper filter the behaviour changed. The first time I made a cappuccino after that, it actually pulled a steady shot and the milk was textured right. Not the rushed, scalding mess from before, but proper, creamy foam. That exact first sip — when the froth held and the espresso tasted balanced — was the moment I felt relieved and like it was worth the hassle. I’m still annoyed about the time wasted and the patchy support. But the machine as fixed does what I bought it for. If you’re considering this, be ready to be persistent with support, and don’t expect a perfect out-of-the-box experience. It can get there, but only if you push for the right parts and a proper service check.

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About De'Longhi

De’Longhi is an Italian manufacturer of small household appliances, best known for coffee and espresso machines as well as products for food preparation, home comfort, and cleaning. The company’s products are sold to household consumers through retail and online channels in many markets, including Canada. De’Longhi S.p.A. is headquartered in Treviso, Italy and operates internationally with multiple brands in its appliance portfolio.

Contact Information

🌐 www.delonghi.com

Last update: February 22, 2026

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