Dagne Dover - Reviews and experiences

Oh man, so last Christmas I got this backpack as a gift, right? Super stoked about it. But then, less than a year later, it straight up ripped! I mean, I barely even used it, taking good care and everything, but there it was, torn and with some holes in the material. I couldn't believe how easily it fell apart, especially since I didn't use it all that much. It was a major bummer.

So, I tried reaching out to the customer service team at the company, but man, they were hard to get a hold of because of the time zone differences. Finally got through to them, sent over some pics of the damage, and they flat-out refused to give me a refund or a replacement. They said it was just a "cosmetic" issue. But come on, I can't be walking around with a backpack that's falling apart! I'm worried it'll just get worse, especially in rainy weather, and ruin my stuff. It's really frustrating and kind of heartbreaking that this supposedly top-notch, expensive backpack crapped out on me so quickly, and that the company didn't do squat to fix the problem.

I just got the Wade Diaper Bag and thought it looked really good and useful in the beginning. But then, after only a few days, I noticed that the shoulder strap insert was starting to come off. I contacted customer service to see about getting a replacement, but they told me I needed the receipt to make it happen. Sadly, I used a Nordstrom gift card for the purchase and didn't keep the receipt or know when I bought it. Even though I explained everything, the customer service team wouldn't help me out with a replacement, even though I've had the bag for less than a year. It's disappointing that the company doesn't support their products, so I won't be buying from them again.