Cyberlink - Reviews and experiences

I recently bought some software from Cyberlink and let me tell you, their customer service was top-notch. I've been using their software for ages and it's hands down the best out there. But, when my 11-year-old son mistakenly tossed the box with the install code for the newest Powerdirector version, I reached out to customer support for help. The person I talked to was so helpful and quickly got me a new code. I can't say enough good things about this company - not only do they have amazing software, but their customer service is just outstanding.

I gave this editing software subscription a shot and let me tell you, it was total garbage. Seriously, it was so bad! I suggest checking out Davinci Resolve or investing in Filmora instead. With those, you only pay once, not every year like this one. I used to rely on this software for my YouTube videos, but when they cut me off even after I paid, I was done. Save your money and steer clear of this lousy editing software!

I just bought Cyberlink Power2Go 13 from this company and paid online to download it. Unfortunately, after only three months, the program stopped working properly. I had a lot of issues from the beginning, and I was really frustrated when it completely stopped working. I contacted customer service to ask for a new download of a working program, but they told me I would have to buy another year's subscription to get it. It felt like they were just trying to scam me. It's not right to charge customers for a program that doesn't work properly. It's really disappointing that this company is treating their customers this way.

This company really let me down with their terrible customer service. I had such a hard time trying to reinstall my Makeup Director software. I had a computer meltdown and when I tried to reinstall the software, it said I had used up all my registrations. On top of that, I couldn't even log in to my Cyberlink accounts, even though I was putting in the right info. I even tried to change my password, but couldn't log in to do that either. It's obvious that this company doesn't care about their customers and gives really bad service.

I contacted Customer Service because a program on my computer kept crashing. They asked me for crash reports and other info, which I sent right away. But we went back and forth for a whole 4 months without fixing the problem. And just when I thought we were getting somewhere, they told me my subscription had ended. Can you believe it? Don't bother with this service, it's not worth the trouble.

I just bought some software stuff and I gotta say, the products are okay. But man, the way they sell and deal with customers at that place is just terrible. I feel like I got tricked into buying stuff, only for it to feel outdated as soon as the new version comes out. All those ads constantly hitting me up to upgrade are super annoying. It's like they don't give a damn about us regular customers, just wanna milk us for every cent.