Cyberlink - Reviews and experiences

I bought a Mac M2 software license from this company, and boy did I run into some problems! Even though I specifically chose the Mac version, they ended up giving me a Windows license instead. And get this - they wanted me to pay double the price for the Mac license AND told me that some features wouldn't even work right! When I tried to get a refund, they sent me to a page that didn't even exist. The customer service was useless, just kept telling me to contact 2checkout support for any refund questions. It was a total headache from start to finish.

I tried out the demo and liked it, so I decided to purchase the full version software. I was pretty excited, but once I got it, I realized it was not what I expected. The full version had limited features compared to the trial, which was a big letdown. One major issue was that it took a crazy 11 hours to export videos, and even then, they wouldn't play properly. I reached out to customer support, but all they could say was to update my drivers. I did everything they suggested, but it didn't fix the problem.

They promised a fix, but the download link they sent was broken. Two weeks later, still no solution. It felt like they were stalling on purpose, so I couldn't return the software within the 30-day window. Dealing with tech support was a nightmare. They just kept repeating the same advice to update DirectX, drivers, and reinstall the software, ignoring that many others in the forums were having the same issues. This whole experience has been beyond frustrating and disappointing.