Cult Gaia - Reviews and experiences

I just returned a summer dress to the store because my wedding got canceled because of Covid. I was a bit nervous at first, but it turned out to be super easy and smooth. The customer service team was really helpful and answered my questions quickly. I was impressed by how efficient and professional the staff at the store was. It was a good experience that made me want to shop there again in the future.

I bought something delicate from that store not long ago and it broke after using it once. When I contacted customer service for help, they said they couldn't do anything because it was past the 10-day return period. I was really disappointed and thought it was pretty shameful. As a customer, I think I deserve better service and care, especially when dealing with something that is defective. I won't be buying anything else from that store in the future and I would warn others to be careful of their policies.

I bought something from this store not long ago, and I gotta say, I wasn't happy with how it fit when I got it. So I decided to contact customer service to see if I could swap it for a different size. Turns out, they don't do returns or exchanges for international orders, which was a major bummer. I even offered to cover the cost of shipping it back or for the exchange itself, but they said no to both. Now I'm stuck with this pricey dress that doesn't even fit me right, and it's really getting on my nerves.

I bought a dress for my pre-wedding events, but the sizes were too small. I had so many headaches trying to return it internationally and dealing with customs. The customer service was terrible, so I ended up having to complain to consumer protection and my credit card company.

I bought a dress from this company not long ago and I gotta say, it was a real letdown. The designs are cool and all, but the quality of their stuff is seriously lacking. When the dress finally showed up at my door, it looked like it had been through the ringer - snagged and imperfect. I tried reaching out to their customer service online, but got no response. I had to go through my credit card company to even get a reaction. Finally, they got back to me and sent a shipping label to return the messed-up dress, but then they docked the shipping cost from my refund. Dealing with a company that doesn't care about quality service or take responsibility for their products is just plain irritating. They charge too much and expect customers to either suck it up or pay for broken stuff. Save your cash and shop somewhere else, where they actually appreciate your business.