CPO Powertools - Reviews and experiences

Rainy Saturday in the garage, I open the box and the three-drawer packout is bent at one corner — not a great start. I called customer support, they opened an RMA right away and told me to send it back for a replacement. Fine. I double-checked later and was told there was no replacement in stock, which is odd — if you promise a swap you should have one to swap in the first place. So I asked for a refund instead. They “processed” it on May 27 and said 3–5 business days. It’s now day eight and nothing has hit my account. The storage itself would have been handy for everyday stuff — bits, chargers, a couple of hand tools for weekend jobs and odd repairs around the house — but the delivery damage and the back-and-forth made it more trouble than it’s worth. I don’t need the usual canned reply about an agent calling me. Been a customer here before, spent a fair bit, but I’m not coming back after this.

a back‑and‑forth that felt like delay for delay's sake. Delivery timing wasn't the issue — it arrived when expected — but the condition and the seller's customer service were disappointing. So, not a disaster since Amazon fixed it, but I'd be wary buying tools from this seller again. Repeat: it works, but not perfect.

I called customer service with my receipt, and at first they had no record (yeah, that fun pause where you both stare at the phone). After roughly an hour and a half they dug up the order, but then asked me to send back the entire purchase so they could inspect it before sending a replacement. I asked for a refund instead because waiting that long wasn’t realistic for me; they said they’d already processed a replacement order. I was fine with that, but after two weeks of silence I called again, and the rep cancelled the order and started the refund — which now takes another couple of weeks. Annoying, sure, but the staff were polite once things moved and the refund is on its way. I’ve dealt with faster shops before, but the prices here were decent, so if you’re patient it’s manageable.

the tracking later showed “Shipment Halted. Package damaged. Notifying Sender,” and because UPS still had custody, I figured the seller would just start a refund. Nope.
CPO’s position (their customer service told me) is that they won’t issue a refund until either you file a lost-item claim with UPS or they physically receive the damaged item back. That sounds reasonable on paper, but it ignores what the tracking actually said — and the fact that UPS wouldn’t let me file the claim online because of the weird status. I ended up stuck in limbo waiting for UPS to find and return the thing, which might have taken ages, especially with the “operating conditions” delay they showed. I called CPO a few times; the reps were polite and patient, but their policy is rigid. It felt like they were waiting to be paid back by UPS before they’d do anything for me.
I’m not saying the product itself was bad — when I finally got things sorted (via my credit card company jumping in), the item worked fine. So the product is okay, support staff are friendly, but the process? Clunky. If you buy from them, be prepared for slow answers and to chase UPS yourself. Also, if someone tips you to buy from CPO (like my buddy did), ask specifically about shipping/return timelines for heavy items — it will save you headaches.
Would I recommend them? I’d say: buy only if you’re comfortable with the risk of a complicated return and slow refunds, or if you can pick up locally. There are definite frustrations here — the tracking mess and the refund policy are my main complaints — but the end result was a working product, so it’s not a total disaster.

the heavy generator showed up on time via UPS, handled and packaged fine, and they even refunded the forty dollars difference without me needing to fight for it. So that nagging anxiety I had? Mostly gone. Not saying every negative review is wrong, negative stuff happens, but for me the human response on the phone and the follow-through mattered a lot. If you’re on the fence because of sketchy reviews, call them first, talk it through — hearing a real person and getting clear answers helped me feel comfortable enough to keep the order. I’m glad I took that extra minute to call. Would I buy from them again? Yeah, probably. Quick wish to others: if you call, be honest about your concerns — it really seemed to make a difference. Small thing, but it calmed me and made the whole experience better than I expected.

I hesitated before buying these reconditioned three-tool kits. The price was decent, but the photos and descriptions made me uneasy. I figured reconditioned items are fine — saved a bit, took a chance. On arrival, each kit had one tool that didn’t match the pictures. Two of those sounded off too, like something was loose inside. So my doubts didn’t evaporate — they got louder. I called customer support. First rep said she’d check with a manager and call back in 24–48 hours. That came and went. I called again and got the same answer. Eventually they suggested I drop the faulty tools at a local service centre and contact DeWalt to swap the mismatched pieces, and threw in a $50 credit for the inconvenience. I didn’t buy the swap story and asked for a return instead. They issued an RMA and sent UPS labels. I mailed everything back and tracked the package to their dock. Then silence. No confirmation, no “refund on the way” email, nothing on my bank statement. After pestering them by email, they replied that they’d submitted the refund request and it should take 3–5 business days. That window passed. I’m now looking at disputing the charge. The working tools were usable, and when something is reconditioned that’s expected, but the mix of slow service and poor communication made the whole thing a pain. If you buy reconditioned, take detailed photos on arrival, insist on written timelines, and be ready to push for your money back. I wanted this to be straightforward. It wasn’t.