CoolHockey - Reviews and experiences

They used to be an amazing company with great customer service, but I can assure you that is all in the past. Twice in the last year I had ordered something which either never arrived and was cancelled, or arrived nearly 4 months late. All because of issues with their inventory system. This may be passable except the first issue was nearly a year before the second, and they still had not fixed the issue a year later! If it is such a big issue you would think they may fix it, but that is not the case. This shows a gross neglect for their customers. And on top of it all, they only responded to me after repeated emails both times, and in one case weeks later, and continually brush me off with empty apologies and no show of true remorse.