Collector Square

Collector Square - Reviews and experiences

Average rating
8.8 /10
Based on 25 reviews
Dec 2023-Jun 2026
Star distribution
57x
413x
33x
22x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (25)

First-look letdown

Returns & Refunds

it wouldn’t start. Really annoying, especially since I’d asked a few questions before buying and was told it had been checked and was good. Delivery itself was fine and on time, but customer service has been slow to respond about the return. I’ve sent it back and am waiting for a refund; honestly hoping they process it quickly. Bit of a sour experience for an expensive purchase.

Luxury watch purchase

Returns & Refunds

My experience with this company has been a complete letdown. I bought a high-end watch from them, but I haven't heard anything since. I've had to keep asking about when my order will be sent out, but they never give me a straight answer. Even though I've asked for a refund multiple times, they keep ignoring me. I've had to get my bank involved to hopefully get my money back. This whole situation has been a total disaster, and I'd suggest avoiding this company at all costs.

Potential return issue

Returns & Refunds

I had a little issue with a return that wasn't clearly explained when I ordered. It's important to be confident about what you're buying, especially if you're not in Paris. But I have to admit, the delivery went really well, so that was a good thing.

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About Collector Square

Collector Square is a Paris-based company specializing in the consignment and sale of pre-owned luxury goods, including watches, jewelry, and fashion accessories. Founded in 2013 by Nicolas Orlowski, CEO of Artcurial, and Loïc Bocher, Collector Square has established itself as a trustworthy platform for both buyers and sellers in the luxury second-hand market. The company provides expert appraisal and authentication of items, leveraging a dedicated team of experts to ensure the quality and authenticity of its offerings. Its online platform and showroom in Paris facilitate a premium experience for customers worldwide, emphasizing sustainability in the luxury sector by promoting the circular economy.

Contact Information

🌐 www.collectorsquare.com

Categories Collector Square

Last update: June 10, 2026

Website (Partner link)

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