Chubbies - Reviews and experiences

the whole automated chat/email shuffle can be slow and sometimes you end up waiting in a queue that tells you an agent will email later. It’s not awful — someone did follow up — but it’s not the friendly, quick chat I wanted. Prices feel fair for what you get, and returns worked okay when I needed them. So yeah, not perfect, and I do wish for more real people on the line, but overall I like their products and will buy again.

So, I bought my boyfriend a tank top that he'd been wanting for a while. I've always liked the stuff from this store, they fit well and are good quality. But man, the customer service this time was brutal. I ordered the tank way ahead of our trip, but only found out a week before leaving that it hadn't even shipped. They didn't try to fix it, just offered to cancel. I was so mad but really wanted my boyfriend to have that tank, so I ended up buying it again. Their lack of communication and not taking responsibility was disappointing, especially since I'd always talked them up before. This whole saga has definitely changed how I see them, and I won't be telling my friends to shop there anymore.

I've really liked the stuff from this store and I've told other people about them, but I'm really bummed about the customer service. I've tried contacting them multiple times through support emails, but I haven't heard back at all. It's made me feel pretty let down by the brand overall.