Chubbies - Reviews and experiences

By the time I checked the tracking again, the birthday had already passed. I ordered kids’ trunks on May 28, thinking there was plenty of time for June 25, but after a week the shipment was still moving between FedEx and USPS. Once USPS had it, the estimated date showed July 1. That was the point where my confidence in the order pretty much disappeared. If the checkout had mentioned a month-long delivery window, I would have bought elsewhere. Getting help was also slow; texting is the only real option, and replies can take a day or two, if they are not automated. The trunks may still arrive, but I’ll likely return them. I’m honestly just disappointed it did not work out.

Honestly, I’d order again without thinking twice. I started buying these shorts for myself a while back, and the first pair still feels solid after plenty of wear. This season, though, I was sorting uniforms for the volleyball team I captain. We had a few new players and the usual size list got a bit messy, so I needed two exchanges. Not ideal, I figured, but Dany and Erin made it weirdly painless. I texted them rather than digging through forms, and they sorted the details quickly. They were patient even when I kept saying sorry for the extra hassle. That real-person help matters more than I expected. The shorts are pricey, sure, but the quality and support make it feel fair for me.

replies took several days, and I kept being asked for photos without anyone plainly saying what would happen next. Their proposed fix was to send a third item, but at that point I just wanted to return everything and be done with it. Even that took more back-and-forth than it should have. Maybe this was an unusual case, but the process didn’t match the friendly, easygoing brand image. If you order, I’d double-check the size as soon as the parcel arrives. I’m not keen to try again.

the whole automated chat/email shuffle can be slow and sometimes you end up waiting in a queue that tells you an agent will email later. It’s not awful — someone did follow up — but it’s not the friendly, quick chat I wanted. Prices feel fair for what you get, and returns worked okay when I needed them. So yeah, not perfect, and I do wish for more real people on the line, but overall I like their products and will buy again.

I wouldn’t bet on Chubbies for a smooth order, though the actual stuff I got was fine — comfy, true to size — so I’m relieved it wasn’t worse. I actually first noticed them on Instagram a while back, and my buddy Tom tipped me about a big sale, so I took the plunge. Last year I had an order that kept getting pushed and then a customer rep promised a meaningful fix (a sale price plus another perk) — I liked the gesture, but by the time I wanted to use it most items were sold out and the offer just slipped away. This year I tried again thinking maybe that was a one-off. Nope: split shipment, late beyond their window, and when I reminded them of the previous broken promise they handed me a generic 15% code and said that was it. I pushed, got “there’s nothing more we can do,” which felt dismissive. It’s annoying because the product itself wasn’t bad and I’m actually glad the shorts fit and are holding up — small win. But the pattern of vague timelines, quiet expiries, and canned responses makes me hesitating to tell others about them now. I did recommend them to my sister before all this; won’t do that again without warning — fine stuff, just unreliable process.

a swimsuit, not the casual shorts I bought. The suit was actually decent quality, which was weirdly upsetting — nice fabric, good stitching — but totally the wrong item. I opened a PayPal dispute and the vendor's reply basically said I had to ship the item back to China at my expense before they'd refund me. So I paid for quick shipping once, got the wrong product late, and would have to pay to send it back. My pre-order worries about responsiveness and timing? Yeah, they were valid. Won't risk it again. Lesson learned: check reviews and don't assume 'expedited' means reliable.

So, I bought these casual shorts online, and I really needed them quick, so I paid extra for rushed shipping, thinking I would get them in 4-5 days. But man, did I ever have a rough time with this purchase. The shorts didn't come when they were supposed to, and I tried reaching out to the company through their website a bunch of times, but they never got back to me. It was so annoying not knowing what was going on with my order. It took almost a whole month for me to finally get a package, but guess what? It was a bathing suit they sent me instead of the shorts I ordered. Crazy, right?

I just bought 3 pairs of shorts from this company and I was so disappointed with what I got. Instead of the shorts I wanted, they sent me 3 cheap bathing suits with random patterns. When I tried to return them, my order number didn't even work. I looked into it and found out that lots of other people had the same problem. This company is a scam, so I definitely wouldn't recommend buying from them.

So, I bought my boyfriend a tank top that he'd been wanting for a while. I've always liked the stuff from this store, they fit well and are good quality. But man, the customer service this time was brutal. I ordered the tank way ahead of our trip, but only found out a week before leaving that it hadn't even shipped. They didn't try to fix it, just offered to cancel. I was so mad but really wanted my boyfriend to have that tank, so I ended up buying it again. Their lack of communication and not taking responsibility was disappointing, especially since I'd always talked them up before. This whole saga has definitely changed how I see them, and I won't be telling my friends to shop there anymore.

I've really liked the stuff from this store and I've told other people about them, but I'm really bummed about the customer service. I've tried contacting them multiple times through support emails, but I haven't heard back at all. It's made me feel pretty let down by the brand overall.

My experience with this company has been amazing since 2012 when I first started ordering. I love their awesome khaki shorts and Sport shorts, as well as their Polos, pants, and outerwear - all super comfy and top quality. I'm really impressed with how this brand has grown into a top-notch menswear company. The customer service has always been top-notch, and I'll keep on supporting them as long as they keep up their high standards in both product quality and service.

I had a really bad time with their customer service recently. I bought two pairs of shorts and got an email saying they didn't have them in stock. When I reached out to customer service, they said they had them and made a new order for me. But then I got another email saying they were out of stock again. I asked for a refund and got one, but it was less than what I paid. This whole situation seemed sketchy to me and now I don't want to deal with this company again.