Chrome - Reviews and experiences

I recently bought a Fortnight Pack from your store and had some issues with it. The pack I got didn't zip up right, so it was tricky to keep my stuff secure. I talked to customer service and they said they'd send me a new one, but it never showed up. I decided to give it another shot and got a different Fortnite pack a few months later. I even sent back the faulty one in the new box with a note asking for a replacement like they promised, but I never heard back from them. The new pack I got isn't as strong as I was hoping, but at least it works fine. It seems like the company cares about their products, but I was pretty disappointed with how they handled customer service.

My bag broke as soon as I started using it! The strap completely came off and when I called customer service, they weren't helpful at all. They suggested fixing it in a way that was just not possible, and then said I should find a repair shop on my own. The warranty is useless, they didn't want to do anything. To be honest, the bag is really poor quality and the customer service is a complete joke.

My time using Chrome was actually pretty good. I had to talk to their customer service a few times, and every time they got back to me quickly with helpful answers. It was nice not having to sit around for days waiting for a simple question to be answered. Their quick and useful replies made me feel like they cared about me as a customer. I like when companies make customer satisfaction a priority like Chrome does.

I picked up this new backpack from the store 'cause my old one was literally falling apart. It was on sale for a decent price, so I thought why not and snagged it. But not even a year later, it started falling apart at the seams! I attempted to reach out to customer service about it, but they were useless. All I received were annoying automated emails. Totally not cool, dude.

I had a little problem with a bag I bought from a company on Mulberry St. in Manhattan. When I contacted their customer service, they were quick to reply and asked me some questions to figure out what was going on. After a few back-and-forth emails, they gave me a really fair voucher to fix things up. I gotta say, this has been one of the best customer service experiences I've had. And on top of that, their bags are just amazing - great design and super practical for everyday use.