Chrome - Reviews and experiences

So, I had an order disappear during delivery, and when I got in touch with customer service, they told me my bag got lost and that they'd give me a refund in about 7 business days. Although I'm thankful for the quick fix and getting my money back, I can't help but feel let down by the fact that they didn't really try to find any other way to help me out. It would have been nice to see them put in some effort to sort things out instead of just closing the case with a refund. The products are good, no complaints there, but I was definitely disappointed with the customer service I received.

I just got this messenger bag online not too long ago and I’m really happy with it. I’ve been using it every day for work for like ten years and just noticed that the shoulder strap is starting to wear out. So, I contacted customer service to see about their warranty. I thought they might give me a hard time, since I’ve had trouble with other brands in the past. But, I was pleasantly surprised by how fast and professional Chrome was. They asked for some more info and photos, and next thing I knew, they gave me a code to get a new bag. The new one is even better than the one I had before, and I couldn’t be happier with how everything turned out.

I bought a bag from this company a couple of years ago at a good deal. The bag was great for a while, but recently a seam at the bottom started coming apart. I was a bit worried about dealing with the warranty, but to my surprise, it went really smoothly. I got in touch with the company, sent them some pics of the issue, and in just a few days, they sent me a voucher for a brand new bag. I even got a nicer, more expensive bag for just the cost of shipping. Both bags have been awesome quality, and the new one is fantastic. I'm really impressed with how they stand by their warranty and the improved products they offer. I'm definitely sticking with them as a customer after this experience.

I ordered a doubletrack frame bag but wasn't happy with how it fit on my bike. I asked for a refund on the website and customer service got back to me within a day about processing my credit. It was all sorted out without any issues.

Oh my goodness, my bag from this store is seriously amazing! I've had it for such a long time and it's been my favorite for everything. But then, there was a small issue with the quality, and I was thinking, "Oh no, what should I do?!" But then, they were really nice and gave me a new one right away. The service was like, so good, they assisted me with everything. Thank you so much, you're the greatest store ever!!