Chrome Reviews
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Bag Warranty Exchange
I bought a bag from this company a couple of years ago at a good deal. The bag was great for a while, but recently a seam at the bottom started coming apart. I was a bit worried about dealing with the warranty, but to my surprise, it went really smoothly. I got in touch with the company, sent them some pics of the issue, and in just a few days, they sent me a voucher for a brand new bag. I even got a nicer, more expensive bag for just the cost of shipping. Both bags have been awesome quality, and the new one is fantastic. I'm really impressed with how they stand by their warranty and the improved products they offer. I'm definitely sticking with them as a customer after this experience.
Messenger bag
I just got this messenger bag online not too long ago and I’m really happy with it. I’ve been using it every day for work for like ten years and just noticed that the shoulder strap is starting to wear out. So, I contacted customer service to see about their warranty. I thought they might give me a hard time, since I’ve had trouble with other brands in the past. But, I was pleasantly surprised by how fast and professional Chrome was. They asked for some more info and photos, and next thing I knew, they gave me a code to get a new bag. The new one is even better than the one I had before, and I couldn’t be happier with how everything turned out.
Black messenger bag
Eh, I picked up this sweet black messenger bag from this place and let me tell ya, it's a real game-changer, eh! The quality of this bag is top-notch, from the material to the stitching, everything is just perfect, ya know. I can fit all my stuff in there without any trouble, and it's so comfy to wear, eh. Plus, the design is sleek and stylish, making me look like a total boss wherever I go. I've already gotten tons of compliments on it, eh! If you're in the market for a reliable and stylish messenger bag, you gotta check out this place, eh.
Durable bags
I just got this super sturdy bag and let me tell ya, it's amazing. I've put it through some rough situations and it's held up way better than I expected. Although I did notice some stitching starting to tear after a bit, but their customer service was seriously great. Even with all this Covid stuff going on, they stuck by their warranty with no hassles. They were quick, on the ball, and made sure I got a new bag while letting me keep the old one. Gotta give them props for their awesome service and top-notch products.
Bag purchase with excellent customer service
I had a little problem with a bag I bought from a company on Mulberry St. in Manhattan. When I contacted their customer service, they were quick to reply and asked me some questions to figure out what was going on. After a few back-and-forth emails, they gave me a really fair voucher to fix things up. I gotta say, this has been one of the best customer service experiences I've had. And on top of that, their bags are just amazing - great design and super practical for everyday use.
Messenger bag purchase
I've had my messenger bag for a few years now, you know, and let me tell you - it has been an absolute game-changer. The design is sleek and functional, and the durability is top-notch. I was a bit hesitant about the price tag at first, but it has proven to be worth every penny. Whether I'm biking through the city or traveling across the country, this bag has never let me down. I can confidently say that it was one of the best purchases I've ever made.
Waterproof and shock-proof backpack
Oh man, my backpack is seriously awesome! It's honestly the best because it never wears out. I was so impressed with my first one that I bought a second. The metal buckle is so cool and gets attention whenever I click it shut. It's waterproof and shockproof, so I can bring it everywhere. Whether I'm on a packed subway in a big city or out in the snowy Canadian wilderness, this backpack can handle anything. Definitely worth the investment!
Best bag ever
Oh my goodness, my bag from this store is seriously amazing! I've had it for such a long time and it's been my favorite for everything. But then, there was a small issue with the quality, and I was thinking, "Oh no, what should I do?!" But then, they were really nice and gave me a new one right away. The service was like, so good, they assisted me with everything. Thank you so much, you're the greatest store ever!!
Doubletrack frame bag purchase
I ordered a doubletrack frame bag but wasn't happy with how it fit on my bike. I asked for a refund on the website and customer service got back to me within a day about processing my credit. It was all sorted out without any issues.
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