chelseysmithcosmetics - Reviews and experiences

I actually saw the wig on Instagram after a friend sent me the link, thought, hmm that looks good — so I ordered. It arrived quickly but the little tightening clips weren’t attached, so the cap was useless. I emailed right away and didn’t hear back for ages, by then I’d had to buy a replacement elsewhere because I needed something for an event. When they finally replied they offered a new wig, but I’d already asked for a refund. Now they’ve gone quiet again and I’m stuck with a faulty wig and out over $100, which is just annoying.

I’m disappointed. I started trying to buy from her a few months ago after I began losing hair for medical reasons, and my first impression was hopeful — nice photos, seemed like the right shades. But it’s been really hit-or-miss since. The darker brunette tones I need never seem to be in stock (or sold out instantly), and when I ask on TikTok the messages get deleted or take ages to be addressed. I’m trying to match a cool, slightly pink undertone so blondes won’t work for me; that never gets respected. Oddly, sometimes a shade does pop back up, which gives me hope, but overall it’s been frustrating.

I was halfway through my morning coffee when I checked the tracking and sighed. First order was fine, wig looked great and I wore it to work all week, so I figured paying the extra for DHL Express again was worth it. Wrong move. It’s been eight days and the parcel hasn’t left their warehouse. I paid over £20 for express and it’s just sitting there. Customer service blamed a sale and said they’re overwhelmed. Okay, but if you run sales, hire more people or pause the sale. Simple. I use the wig almost daily for meetings and quick errands, so delays mess up my routine. On the upside, the first wig’s quality surprised me — nice fibre and fit — but that doesn’t fix the slow dispatch. I’ve asked for a refund and I’m waiting. They could at least give clearer timelines or priority to paid express orders. As it stands, I can’t rely on them for anything time-sensitive.

posts that aren’t promotional get ignored or removed. I asked once why I’d been taken out of the closed group and never got a straight answer — instead I got blocked from their pages. That part felt petty and unprofessional, honestly.

I debated this purchase for days — price plus international shipping and duties made me hesitate, and I even messaged support beforehand to ask about shipping delays. Figured after three years as a repeat customer it would be straightforward, but it wasn’t. I ordered five wigs for everyday use — work, appointments, trying to look normal on bad-hair days — and paid extra for shipping to Canada, plus the import duties when the parcel arrived. Those fees were basically the cost of another wig, which already annoyed me. When I opened the box there were only two wigs and the packing slip wasn’t mine. The label had my name and address but the contents belonged to someone else. That was the moment my doubts turned into a problem.