Canon - Reviews and experiences

The EOS R10 camera I got from you guys has been a total nightmare. It's shocking me when I plug it in, and there's this scary blue spark coming out of it. I've had it since December, but I haven't been able to use it at all because of these problems. Canon's reply to my complaint was disappointing - all they offered was to fix it or swap it for a similar model, which just isn't good enough for a brand new camera. And dealing with my cashback claim was a mess - it took a bunch of emails and me threatening to get the ombudsman involved just to sort out a simple issue with my claim. And now they're saying my own invoice isn't good enough as proof of purchase. This kind of incompetence and shady behavior is not okay, especially coming from a company like yours.

This company is just awful! I tried to get my money back and it was a complete nightmare. They never respond to messages and the whole process is way too complex. I initially thought I didn't qualify, but out of the blue, I was approved. It took forever to finally get my money back. Their customer service is absolutely terrible.

I just bought a bunch of camera gear but man, it was a total disaster. I ordered the stuff, Canon took my money, and then out of the blue, they sent me an email saying they cancelled my order. I was so confused and frustrated. When I called customer service, they said there was a problem with my bank. I didn't believe them, so I tried ordering again with a different account, but the same thing happened. It's been a nightmare. I checked online reviews and lots of people have had the same problem because of Canon's mistakes. Now I have to wait up to a month to get my money back. I thought ordering from Canon directly would be easy, but it's been a mess. I'm super disappointed and unhappy with Canon right now.