Canada VetExpress - Reviews and experiences

Been ordering from Canada Vet Express for about 20 years — first saw them at my vet's office; I told a neighbour once. I remember when an order showed up days early, that sealed it.

Funny — last time my topical arrived with no fuss, but today I couldn’t reorder online or by phone. Customer rep told me all shipments to US and Canada are suspended. Bit annoying, but the rep was clear and polite. Maybe a regulatory thing or local vet association pushed Customs. Glad my earlier order went smoothly.

I've ordered here for years, usually no fuss. It ships from the UK and the parcels get here quicker than I'd expect. Their website was down for a couple days recently, so I had to look elsewhere for my dogs' meds — annoying, and I wish they'd post a note. Customer service has been okay in the past, I haven't needed them lately. Still, reliable delivery so I'd use them again, but check the site first.

Sat in my kitchen today thinking about the mess with getting meds for my feral cats — been buying from these folks for almost two years, but a recent order was sent back by Canada Customs. Apparently one ingredient isn’t allowed, which is maddening because local vets sell the same product steps away from me. The company was honest and tried to explain, so credit where it’s due, but now I’m stuck trying to trap stressed ferals and shell out vet fees just to get meds — not fun and pricey. Tried another supplier and hit the same roadblock, so this really feels like a customs problem, not them. Frustrating.

I'd still use them for the price, but don't expect steady delivery right now. I first heard about CanadaVetExpress on a local pet group and later tipped a friend; meds matched our vet's prescriptions and were noticeably cheaper, so that was the draw. Lately their site popped up with "Not available in your region" and the phone number never connected — tried more than once. I emailed and got a reply: they say logistics are suspended with no ETA, they apologized. Bit annoying, but hopeful they'll fix it.

the tubes looked sealed and the labels matched what the vet uses. It actually worked — fleas were noticeably down within a few days. That sealed packaging and the quick effect are the big wins for me. Downsides: shipping is slow, plan on about two weeks most times, and recently their website was down so I had to switch suppliers which felt messy. Customer service has been okay but not great; you get answers eventually, but it can take a bit. I don't care much where the product ships from as long as it's safe and effective, and so far it has been. So yeah, not perfect, a bit of hassle at times, but for someone juggling lots of cats and zero time for vet trips, this has been a practical, affordable fix.

Hey, so I ordered some flea meds for my dog from this site, thinking it was Canadian, but it never came! Like, what's up with that, right? The customer service was decent though. They gave me a discount for the wait and even checked in to see if my order arrived. But turns out, the package came from the UK, which is pretty misleading. Definitely not planning on buying from them again, you know what I mean?

Eh, so like, the pet meds I get sometimes come all the way from Australia or Singapore, eh? And that kinda makes me a bit worried, eh, 'cause ya know, they might have different rules and quality stuff than we do here in Canada. But, hey, I gotta say, I haven't had any probs with getting my orders, eh? There was this one time when it took, like, two whole months for my stuff to show up, but usually it's here in about two weeks, eh? I'd say maybe try a little order first, just to test the waters before goin' all in, ya know? The prices are great, and that's a big plus if ya wanna save some loonies on your pet's meds, eh? So, overall, I'd recommend givin' this store a shot, eh?

I was pretty happy with the stuff I got from this online shop in my last order. But man, the delivery process was a bit of a mess. It took way too long for my stuff to show up, like more than 10 days. And when I checked where my package was, it was like a comedy of errors in the shipping. They really should ditch using USPS for deliveries and go with FedEx or UPS instead. I used to work in the mail biz, so I know that those companies can give you good deals on packages and get your stuff there faster. It's really disappointing to see USPS dropping the ball, 'cause it makes businesses look bad when their deliveries are a hot mess like this.

I bought this fancy flea medicine for my cat because he's been scratching a ton. But you know what? It never came! And then I found out that it's against the law to bring this stuff into Canada. What a waste of time, eh?

So, like, this company is called "Canada," but they don't even ship to Canada. That doesn't make any sense, eh? I tried to order some stuff, but it didn't work. When I asked why, they just said they had some problems. I mean, seriously, why put "Canada" in the name if they can't ship here?

I recently bought some veterinary supplies from this company, and I gotta say, I was really let down by the whole thing. First off, I had issues with placing my order because my bank and credit card didn't end up getting charged those "fees" the company said would happen. Then, outta nowhere, my order got cancelled because the company said they don't ship to Canada, which is funny 'cause their name has "Canada" in it. The lack of attention to detail and communication within the company made me doubt their professionalism. And to top it all off, I got an email with a discount for my next purchase as a way of saying sorry, but it just made me feel even more disappointed in them. In the end, dealing with this company just left me frustrated and let down.