Canada VetExpress - Reviews and experiences

Use their coffee pods and kitchen bits every morning; the day a late-but-still-on-time replacement showed up before my shift I knew I could trust them, relieved — but 'not available in your region' is annoying

Not ideal — I can't place orders for a month. I've used them for over two years and was usually pleased, so this was annoying. They said login security issues; one whole month to fix. Phone rep was actually helpful and honest, which surprised me. Inconvenient, but I might stick with them.

you can make it online but once it’s set you can’t change anything in your account. Want to switch payment, move the ship date, or change the product? You have to actually talk to someone. Good luck with that — phone lines are hit or miss and emails don’t seem to do much. On a recent cycle the website was basically nonfunctional and I couldn’t log in for at least a couple of weeks. No notice, no shipments for some autoship customers it seems, and that’s what pushed me to look elsewhere. I’m honestly a bit disappointed they left people hanging like that, but I’m also glad my dog didn’t miss a dose (I had a backup). Shipping usually takes 10–14 days so plan ahead — if that’s an issue for you, maybe don’t rely on last‑minute refills. My general advice: use them for the price, but keep a backup plan and try to call early if you need changes. Grateful it mostly worked out, but definitely room for improvement.

I've been coming back to this online pet medication store quite a bit, and I have to say, it's been amazing. The website is so easy to use, making it a breeze to find what I need for my pet. Ordering is simple and stress-free, and I love that I can buy medications like Revolution without having to go through a vet first. Every time I've placed an order, it's come on time and everything was there, which really puts my mind at ease as a pet parent. I'm actually in the process of placing another order now, and I have no doubt that this store will come through with high-quality products just like before.