Browns - Reviews and experiences

My time with this company was amazing. I just bought a pair of shoes from them and I was so impressed by how nice they are. Ordering was easy and quick, and I got my shoes really fast. The service I got was so good, especially when I had to return something. The customer service team was so helpful with the return. The prices were fair for the quality I got. The delivery was quick and smooth. Overall, I had a really good time with this company and would totally tell others to check them out.

My first time at Browns was amazing. The staff were so nice and really helped me find some cool clothes. The store had a nice vibe, and I really liked the cafe and garden. I definitely suggest checking out this cool shop for a one-of-a-kind shopping trip. I'm already looking forward to going back and chilling with a glass of wine by the cherry blossoms!

So, I went to this place to pick up some new black sneakers, and oh my goodness, it was like stepping into a whole other world! The staff there were so robotic, you'd think they were zombies or something. When I walked in, it was like they couldn't even see me! Like, hello, I'm a customer, could you at least acknowledge me? And when I asked for help finding the black sneakers, they just kind of pointed me in the direction and went back to chatting amongst themselves. Ugh, so rude and unhelpful! I ended up having to search the whole store by myself just to find what I was looking for. The customer service there is seriously lacking, I definitely wouldn't recommend it.

I had a horrible experience with customer service at this place. I bought an expensive bag that got damaged after only using it a few times, but they refused to help me because of an email mismatch. Like seriously, what kind of excuse is that? Even the brand of the bag was willing to assist, but Browns just left me hanging. No empathy or willingness to understand my situation. Honestly, the least they could do is ask for more information about the bag's condition, considering how pricey it was. It's not like I was using it as an everyday bag - just for special occasions. The damage is definitely not normal for such a short time of use.

So I just picked up a couple fancy bags from this store and it went pretty well. Got my delivery faster than I thought and everything was all packed up nice and safe. Had a few little problems with my buys but the customer service crew were super helpful and got it all sorted out quick. They were really on the ball, even with me getting in touch on the weekend. Even with those bumps in the road, I'd definitely think about shopping here again down the line.

I just wanted to share how great my recent shopping experience was at your store! I've been a loyal customer for years, and I always love the variety of designers, prices, and services you offer. I even got to work with a personal shopper who helped me find items I really love. When I visited the Brown's Brook Street store last week, it was fantastic. Meeting my personal shopper, Ermes, in person was definitely a highlight. The store was so inviting, and the clothes were just my style. Ermes and the team really went above and beyond to make sure I had a memorable visit. The items I bought were top-notch quality, fit perfectly, and are pieces I'll treasure for a long time.

I recently bought a pair of fancy shoes from this company and I gotta say, their customer service really impressed me. The shoes were top quality, but after wearing them a few times, I noticed an issue with the soles. I got in touch with the company and was pleasantly surprised by how quickly and efficiently they dealt with my concerns. They not only answered my call right away, but they also sent me an email and asked for pictures of the problem. They took care of everything and made sure I was happy with how it all got sorted out. The way they treated me as a customer was really something. I'll definitely be buying from them again because of the good experience I had.