Bluemercury - Reviews and experiences

I first noticed their little shop on a Saturday while wandering the mall — a friend had told me to check it out, so I popped in. Stuff I bought looked and felt fine, no complaints about the product itself. Trouble started with the payments. I tried ordering online once and they cancelled the order saying the card looked suspicious and they'd "investigate," which took ages and meant I had to reorder. Then in-store, on three occasions across two cards, I saw unfamiliar charges show up within a day or three and ended up cancelling cards. So now I feel wary handing over my real card. Their 'no cash' rule just makes me wonder if they're collecting card details and cancelling or misusing them — I could be paranoid, but after it happened repeatedly I stopped using my card there. Staff were friendly and returns were straightforward, but the payment side has been a hassle.