
Black Diamond - Reviews and experiences
Oct 2023-Apr 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (12)
Loading reviews...
Recent order experience
Recent order experience
ServiceMy recent experience with this company has been really disappointing. I ordered some products from them, but it was flagged as fraud and my money got stuck for a whole week. I tried reaching out for help multiple times, but the customer service team wouldn't budge in helping me unlock my account. They just kept saying "that's how our system works." After weeks of back and forth, I was told I couldn't place an order at all, despite going through the hassle of setting up a new bank account and PayPal account to match their system. This whole situation has left me feeling frustrated and worn out.
Broken battery housing replacement
Broken battery housing replacement
ServiceI had the battery housing on my headlamp break recently. I contacted customer service yesterday and they sent me a new housing in the mail today at no cost. The EU department dealt with my request quickly and effectively. The service I received was beyond what I expected, and I am very happy with the result.
Walking poles broke
Walking poles broke
ServiceI got these really awesome poles for hiking, but one day they just broke. I tried fixing them, but no luck. So, I decided to use the warranty and the company was so nice about it. They sent me new poles, no charge, and really quickly too. They're great quality too, so I'm pretty stoked about it!
About Black Diamond
Black Diamond Equipment is a company based in the United States that specializes in the design and manufacture of equipment and clothing for climbing, skiing, and mountain sports. Founded in 1989 when the assets of Chouinard Equipment Ltd were purchased amidst financial difficulties, the company has grown substantially. It carries on the innovative spirit of its predecessor, focusing on producing high-quality, reliable gear for climbers, skiers, and mountain athletes. Black Diamond is known for its commitment to design, performance, and responsibility, continuously working to improve the safety and enjoyment of outdoor enthusiasts around the world.
Contact Information
Categories Black Diamond
Related companies
Last update: November 29, 2024
Website



Comments
Be the first with a response!