Black Diamond - Reviews and experiences

My recent experience with this company has been really disappointing. I ordered some products from them, but it was flagged as fraud and my money got stuck for a whole week. I tried reaching out for help multiple times, but the customer service team wouldn't budge in helping me unlock my account. They just kept saying "that's how our system works." After weeks of back and forth, I was told I couldn't place an order at all, despite going through the hassle of setting up a new bank account and PayPal account to match their system. This whole situation has left me feeling frustrated and worn out.

I had the battery housing on my headlamp break recently. I contacted customer service yesterday and they sent me a new housing in the mail today at no cost. The EU department dealt with my request quickly and effectively. The service I received was beyond what I expected, and I am very happy with the result.

I got these really awesome poles for hiking, but one day they just broke. I tried fixing them, but no luck. So, I decided to use the warranty and the company was so nice about it. They sent me new poles, no charge, and really quickly too. They're great quality too, so I'm pretty stoked about it!