Black Diamond - Reviews and experiences

So, I bought these gloves from the store and they seemed really cool. But when I tried them on, they just didn't fit right. So I went back to exchange them, but they flat-out said no! Can you believe it? I didn't even wear them, except for trying them on. I'm so ticked off!

I got this head lamp from the company not too long ago and it ended up being not in working order. I reached out to customer service right away to try and sort it out. Even though the product came with a three-year warranty, all they offered was a 30% discount on a replacement. I was really let down by their lack of responsibility and not-so-great service. In the end, I had to go through a third party to get my money back, which was a big headache. I'd suggest staying away from this company to save yourself the trouble.

My mom bought us over $2,000 worth of avo packs from this store as a present. When we tried to use them, they didn't work right. We asked the store for help, but they said no to a refund, replacement, or fixing them. It felt like they thought we were trying to trick them, but we weren't. I'm not happy with how they treated us and how they didn't want to help a loyal customer.