Black Diamond - Reviews and experiences

I recently bought climbing shoes in a Black Friday sale and man, what a letdown. The shoes I got were way too small, even though I made sure to order a bigger size. When I tried to reach out to customer service about it, I couldn't get through on the phone and got stuck listening to a robot telling me to send an email. I sent an email over two weeks ago and still haven't heard back. When I tried calling again, I found out their lines were closed for the holidays and won't be back until another two weeks. This lack of communication and help from customer service is just not right. It seems like they sold me a faulty product and now they're dodging their responsibility to fix it. And their return and exchange policies are just terrible, making this whole thing even more frustrating. I was expecting much better service and reliability from this company.

I recently bought some hiking boots from this store and I gotta say, the service was pretty disappointing. I placed my order back on 03/10/2021, got the confirmation email, and then suddenly found out a few days later that my order was cancelled without them even telling me. Checked the website on 08/10/2021, and saw that it got cancelled on 05/10/2021. I was totally in the dark and could have been waiting forever for something that wasn't coming. Not cool at all - they really need to step up their communication game and care more about keeping customers happy.