Billabong - Reviews and experiences

My recent purchase from this brand was so disappointing, eh. I mean, even though they are an Aussie brand, it took over a month for my order to show up, and I had to bug them lots to get it sorted out. The customer service was just the worst, hardly any follow-up and they didn't seem to care about fixing things for customers. I'd tell ya, don't bother ordering from their site because their customer service is just terrible, probably one of the worst I've ever dealt with in Australia, eh. Even the local store in town treats ya better than this big company. Such a shame, really.

Found the perfect gift for my boyfriend at the store! They had such a good variety of men's clothing and accessories that totally match his chill style. The staff there was so helpful and gave me some awesome ideas to help me pick out the perfect gift. The quality of the stuff was top-notch, and I just knew he'd really appreciate it.

So I bought this super cool jacket and after wearing it for only 2 weeks, it suddenly ripped! I was pretty upset about it, but I thought, no big deal, I'll just ask for a refund or a coupon. But then this lady named Domitilde was super rude to me and said no! I was like, seriously?! We've spent a lot of money at this store and this is how they treat us? Not cool, man. And they don't even allow negative reviews on their site! Seems shady to me.